Customer Services Logging System

WHAT WE DO

To enhance the customer service level of all residential properties under the management of New World Property Management Company Limited in Hong Kong

Feature highlight:

• 1. A comprehensive log for recording any enquiry, comment, suggestion, compliment and compliant from customer of residential properties.
• 2. Tracking and alert of the timeline and completion of follow up actions against the service records with escalation notification scheme.
• 3. Analytics reports for management review and decision making for improvement of services.
• 4. An event scheduler for inputting the major events of residential properties with breakdown of working tasks.
• 5. Tracking and alert of the timeline and completion of major events of residential properties with escalation notification scheme.